• SIM Card 34

SIM Card

• How can I determine if my phone is Unlocked?

  New phones that are purchased without a plan – are unlocked. All Verizon phones with 4G capabilities are unlocked. Other phones that you have received from your carrier which you now own out right may get unlocked by your carrier.
  If you are unsure, your carrier can always let you know if your phone is unlocked. If you have already received our sim card and are unsure if your phone is unlocked or not, insert the Unlimited Israel sim card in your phone. If the phone reads ” No Service” your phone is Unlocked. If it says something along the lines of “Invalid Sim” your phone is , unfortunately, unlocked. You may call your carrier to see if they can unlock it for you, or ask us to ship or overnight you an unlocked phone.

• Q. Will I still have my contacts if I remove my SIM card and replace it with an Israeli SIM?

  Yes, since the SIM card does not store any information. Its function is to provide service.

• Q. What size SIM cards do you have?

  We offer Regular/Full size | Micro | Nano.

• Q. How do I insert the SIM card?

  For iPhones and newer Android phones, insert the pin we have provided into the little hole and the tray will pop out. On older Android phones, you will see a SIM card slot behind the battery.

• Q. Should I select the upgraded data plan?

  If you are a heavy data user, it may be a good idea. For assistance about the optimal plan for your needs, please contact our office at (845) 371-9800 to speak to a customer service representative.

• Q. What is the difference between 3GB and 3G (or 4G)?

  3GB is a measurement of how much data you will have on 3G/4G speeds.

• Q. What should I do if I am having trouble connecting to the internet?

  Android users: In order to have internet access, you must change your device’s APN settings. Please follow the simple instructions we have provided on the backside of the instruction manual that comes with your SIM rental. If you have done that, change the network mode to ensure that the phone is on the GSM network. You will find this option in settings –> mobile network –> network mode.

  iPhone users: First ensure that data roaming is turned on. Then, go to settings –> general –> reset –> reset network settings.

  If you are having any trouble, please do not hesitate to call our Israeli or American offices for immediate assistance.

• Q. Is there a sim card option for a plan without data?

  Our basic plan includes unlimited data, but you can insert our SIM in an unlocked GSM phone which does not have data capabilities.

• Q. What happens when I reach the current 3G/4G data high speed limit?

  You will still have unlimited data at no extra charge, but you will connect at a slower 2G/3G speed.

• Q. Can I use my phone or SIM card as a mobile hotspot?

  Yes, in most places throughout Israel your hotspot will work smoothly, but we cannot guarantee its functionality everywhere. For the best results, we suggest you rent one of our MiFi hotspots.

• Q. What happens to my voicemails if I did not delete them before leaving Israel?

  They are automatically deleted.

• Q. What is the benefit of purchasing the SIM as opposed to renting?

  You will not have to pick up or return the SIM card for future trips. Additionally, you will have the same number(s) whenever you travel.

• Q. Can I check the status of my used minutes and data?

  Yes, send an email to sales@unlimitedisrael.net for up-to-date plan usage.We will get back to you within one business day.

• Q. If someone in the U.S. calls the American number, will there be per minute charges?

  No. The U.S. number provides you with unlimited incoming calls, and it is as if the caller is dialling a local number.

• Q. If I text internationally with this plan, will the recipient incur any overage charges?

  This depends on the recipient’s phone plan.

• Q. Will I get charged for incoming international texts if I don’t have this upgrade?

  Incoming texts will be free; you will only be charged for outgoing texts.

• Q. Are MMS or Picture Mail (Pictures sent via Text Message’s) included in the plan?

  Unfortunately not; we suggest you use Email or “Whatsapp” to send pictures.

• Q. How much is it per text if I don’t have international plan?

  The price is $0.89 per text.

• Q. Will I be able to send text (SMS) messages to non-Israeli mobile numbers?

  If you have purchased the “international texting upgrade” then you will be able to text international numbers. Otherwise, we recommend that you use WhatsApp or iMessage which utilize data and do not incur fees.

• Q. If I receive an American number, is there a cost to forward my current US number to the one that you have provided?

  No. There are no additional costs for call forwarding.

• Q. Will I know my Israeli number before I leave the U.S.?

  Yes, we will send you an email with your phone numbers before you receive your rental.

• Q. Can I text to the U.S.?

  For a flat fee of $10, you can also have unlimited texting to the U.S.

• Q. What does my plan include?

  The base Unlimited Israel plan includes: unlimited talk and text in Israel, unlimited calls to and from the U.S. & Canada, unlimited texting from the U.S., and unlimited data with the first 5GB at high speed 4G.

• Q. Can I forward my text messages from the United States to Israel?

  Presently, Verizon is the only American provider which offers a messaging app so you don’t miss your texts. The app is called “Verizon Messages, which you must download while you are in the U.S.” For those using other providers, there is not yet a solution that supports forwarding text messages.

• Q. If I forgot to forward my number before I left, can I do it from Israel?

  Yes. Call your American service provider for assistance.

• Q. If I choose the U.S. number option, how do I forward my current number to the number you provide?

  One option is to call your current carrier and ask to forward your number to the U.S. number that we have provided. Alternatively, you can manually forward your number by following the instructions in our online user manual and the instruction sheet we provide with your order.

• Q. What is the benefit of having a U.S. number?

  People calling you from the United States will not have to pay international rates. Additionally, you can forward your current phone number and not miss any calls while you are in Israel.

• Q. Will an Unlimited Israel SIM card work with Virgin Mobile (Sprint)?

  Yes, if the phone is unlocked from Sprint. You can call Sprint and ask them to unlock it.

• Q. How do I reset my voicemail?

  Dial the Israel number we have provided from your phone and enter # then 1234# as the password. Please do not change the password.

• Q. Which phone number that I received is the American one, and which is the Israeli number?

  Your Israeli number starts with 052; the other number is your American number.

• Q. How do I call the U.S. and/or Israel?

  To call America, dial 001 before the area code and phone number.
  (Dialing to the U.S. with prefix other then 001, may result in additional charges)
  To call Israel, dial the area code followed by the phone number.

• Q. What network does your service utilize in Israel?

  We use Israel’s largest and most reliable network, Cellcom, comparable to Verizon in the United States.

• Q. How are orders shipped?

  Orders are shipped with USPS or UPS. Tracking numbers are provided and signatures are not required.

• What happens if I would need to extend my Phone or SIM rental?

  You can call or email our customer service team or simply extend on our website’s Extend and Activate page, otherwise your service will be terminated the deactivation date you have originally planned.